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How can I check hotel availability?
Due to the high volume of reservations, our consultants are unable to do
individual availability checks for clients. We only process firm hotel
reservation requests. When browsing our database, you will find the "BOOK"
button located next to each hotel name. If button is RED, it means the hotel is
currently available and once you submit your request, you will receive
confirmation immediately. If the button is BLUE, it means we need to send the
reservation request using our online form to the hotel and request
confirmation. To allow us to proceed with your request, we require you to
submit a reservation form with your credit card details. Please note, we
request your credit card details as a form of security ONLY. It will not be
charged until the booking is confirmed by the hotel to us.
When I search for a hotel, all hotels come up as being "Unavailable". Why is
that?
The hotel is fully booked for at least one of the dates you selected. The
reasons for this may be the following: We cannot accept reservations where the
check-in date selected does not allow enough time to process your request. We
can only accept bookings with the check-in date a set number of days from the
date the reservation is sent to us. · For Australia, New Zealand and Asia - at
least ONE day ahead. · For Europe, the Americas/Caribbean and Africa/Middle
East - at least THREE days ahead. If the check-in date selected falls inside
the above cut-off(s), all hotels will be shown as Unavailable. The hotel
selected has a "minimum night stay" policy. I.e. The minimum length of stay
allowed is two nights and you have selected one night. The hotel is fully
booked and has no rooms available for at least one of the dates you selected.
This usually occurs during peak season or special events eg. New Years Eve,
local festivals or conventions.
There are no rates for the dates I require or rates appear as "On Request".
What do I do now?
If the rates for date(s) you require are not listed on our site, then we cannot
quote you a rate as yet, since the hotel has not provided them. As new rates
are finalised, they are posted on our website. When a rate shows on our website
as "On Request", it is usually during peak periods, such as public holidays,
special events, or conferences/exhibitions. Once we receive your completed
reservation form, including payment details, we will negotiate the best rate
with the hotel and advise you, at no charge. Once we receive your acceptance of
our rate, your request will be processed. If you decline the offered rate, the
request will be cancelled and no charges will apply.
Is the room rate per person or per night?
All room rates are per room per night, unless specified otherwise. The rates are
not applicable during New Year's Eve and other special events and are subject
to change. The price is guaranteed upon receipt of final payment. All rates are
as per this website.
Are taxes included in the rate?
ALL taxes and charges ARE included in the room rate, except for the following
countries: United States. For these countries, all additional taxes will be
specified on your final itinerary at the end of the booking process.
What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is
displayed on the website. For information not already stated on our website
regarding room facilities or hotel facilities, please contact the hotel
directly. The contact information will be displayed on your check-in voucher.
Do you organize airport transfers with my accommodation?
Unfortunately we do not offer airport transfers when booking your accommodation.
We do not store information regarding the airport transfer services for each
hotel featured on our website. We suggest you contact the information desk at
the airport on arrival to arrange your transfers.
Where can I find contact details for a hotel?
The hotel's street address is shown on the hotel's information page. Once a
booking has been confirmed, we issue the Confirmation/Accommodation Voucher,
which also states all the hotel's contact details.
How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page.
This can also help identify the distance from the hotel to certain landmarks or
the airport.
Could you send me maps and/or other information about the hotel?
All the information regarding the hotel (such as facilities and rates) is
located on each hotel's web page. For additional information, you may contact
the hotel directly.
Is breakfast included in the room rate?
Many hotels include a buffet or continental breakfast as part of their room
rates, while others offer it as a separate service. This information can be
found on the hotel's web page in the Prices section.
Do I need to add Breakfasts to my Itinerary if the room type I booked says
it includes breakfast?
If the room type that you book is, for example, "Standard Room including
Breakfast", breakfasts do not need to be added to the Itinerary. If it states
that it includes breakfasts for up to 2 guests, and there are more than 2
guests staying, you will need to add any extra breakfasts to the Itinerary if
required.
View/Amend Your Booking
Please direct all other enquiries to cust.serv@petitmonde.co.uk.
Alternatively send any correspondance to
Customer Services Dept
Petitmonde Ltd
335A Hither Green Lane
London
SE13 6TJ
We endeavour to reply to all correspondance within 24 hours of receipt.
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